New rights of tourists - Part 5

This means that tourists should, while relying on their own strength and knowledge. Here are some important tips. If you are not satisfied with the quality of tourism services are not satisfied, you must keep all records for tourism: the contract, worth, turputevku, proof of payment, etc. We have to prove who had done service gaps. For example, if you live in a hotel of three stars instead of five, we have the appropriate certificate in the hotel in its class. If services are not provided, for example, created the journey paid, substitute services similar to an application or place a written confirmation of the termination of an agency representative. Within 20 days after the end of the tour, you can send a complaint to the agency. It is written in free form, it is important that the contractual terms have been violated and to clarify the rules of law (see "About bases of tourist activities in the Russian Federation", "to protect the rights of consumers").